Terms and Conditions
» All prices shown already include VAT at the current legal rate.
» We offer exchanges and returns for all items within 14 consecutive days after their reception, provided they have not undergone any personalization or alteration. Both for exchanges and returns, according to DL No. 24/2014, of February 14, Article 13, the shipping and respective costs must be borne by the customer.
» The cut-off time for order confirmation for same-day processing is 12:00 PM; we consider an order confirmed only when the payment confirmation is sent to us before the cut-off time. All orders confirmed after that time will be processed the next day or according to the requested delivery standard.
» The availability of items will be subject to consultation and only after order confirmation. The availability period for each item is described on its respective page, as well as its minimum quantity for purchase.
Opting for express shipping on items with yellow availability (1 week) does not expedite the shipping timeframe.
» The colors shown are merely indicative and may vary depending on your monitor. They will always be different in a physical piece, so we will not accept complaints based on the colors of the items.
» Maudlin Merchandise is a company that sells promotional items. Although we work with some of the brands that offer the highest quality in the international market, it is expected that small details or defects may arise in some items. This is to be expected in this type of item, and their replacement/return will always be subject to analysis.
Terms and Conditions of Website Use and Online Product Sale
OWNERSHIP OF THE WEBSITE
This document establishes the contractual information regarding distance contracts concluded on the webpage http://texteislisos.maudlinclothing.com, as referred to in Article 4 of Decree-Law No. 24/2014 of February 14.
The owner of the webpage http://texteislisos.maudlinclothing.com (hereinafter "WEBSITE"), including all its subdomains/sub-websites, is Elemento Têxtil Unipessoal Lda, a limited liability company incorporated and existing under Portuguese law, with its registered office at Zona Industrial de Taboeira, Lote 27, Fração E, 3800-055 Aveiro, registered at the Commercial Registry Office, with the unique registration and corporate taxpayer number 510255744 and with a share capital of five thousand euros (hereinafter "Maudlin Merchandise").
Maudlin Merchandise reserves the right to freely modify this information to comply with applicable legislation, without the need for any prior notice.
Browsing the WEBSITE, its subdomains, and sub-websites, as well as purchasing any product at those addresses, implies acceptance of these General Terms and Conditions of Use.
OBJECT AND SCOPE OF APPLICATION
These General Terms and Conditions of Use and Contracting establish the general conditions for accessing and using the WEBSITE by the user (hereinafter, the "USER" or the "CUSTOMER"), as well as the contractual conditions for online sale of products marketed by Maudlin Merchandise.
Accessing the WEBSITE, directly or through any domain name that redirects the USER to the WEBSITE, grants the visitor the status of USER and requires the full acceptance of these Terms and Conditions.
A Maudlin Merchandise reserves the right to modify, at any time and without prior notice, the product offerings or any other aspect of these Terms and Conditions, including the general conditions of access and use and the contractual conditions of online purchase and sale. Contracts already concluded and in progress will be respected. It is important for the USER to review and consult these Terms and Conditions periodically. The USER's subsequent access and use of the WEBSITE will be considered an unequivocal sign that they have read, understood, and accepted the amended Terms and Conditions.
Despite the efforts made by Maudlin Merchandise to ensure that the information available on the WEBSITE regarding the products being marketed is complete, reliable, and accurate, Maudlin Merchandise is not responsible for any possible discrepancies between the content presented on the WEBSITE and the qualities and characteristics of the products being marketed.
The promotion and sale of any product on the WEBSITE do not imply Maudlin Merchandise's recognition and/or declaration that the product complies with applicable laws and regulations. Consequently, Maudlin Merchandise is not liable to the USER or third parties for any damages or losses (including, but not limited to, consequential damages, loss of profits, and moral damages) directly or indirectly arising from the products and/or the content on the WEBSITE related to the marketed products.
The USER acknowledges and accepts that Maudlin Merchandise or its legal representatives may retain, for the periods and in the legally established manner, and/or disclose any data or content provided by the USER on the WEBSITE for the following purposes:
- Prompt and full compliance with these Terms and Conditions or any other contractual conditions agreed upon between Maudlin Merchandise and the USER.
- Analyzing, responding to, contesting, or litigating claims, complaints, legal actions, or other submissions made by third parties related to data or content on the WEBSITE.
- Protecting the rights, interests, or safety of Maudlin Merchandise, the WEBSITE, WEBSITE users, and the general public.
The USER acknowledges and accepts that the technical and operational processing of the WEBSITE, as well as the data, content, files, programs, features, and software made available on the WEBSITE, may involve:
- Transmission of data and content over multiple networks.
- Alterations and additions to adapt the content to the legal and/or technical requirements of network or device connections.
By accepting these Terms and Conditions, the USER expressly consents to Maudlin Merchandise collecting and processing the USER's personal data collected through the WEBSITE or any other system, medium, or device owned by Maudlin Merchandise.
The USER's personal data will be included in an automated file with the aim of providing services or marketing the products available on the WEBSITE, responding to questions or inquiries, processing orders made through any of the means and tools provided by Maudlin Merchandise to users, and sending commercial messages. The personal data collected through this WEBSITE will be stored for the period strictly necessary for these purposes.
INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
A Maudlin Merchandise is the holder of intellectual and industrial property rights or has obtained the necessary authorizations or licenses for their exploitation, promotion, and/or disclosure, including domain names, trademarks, distinguishing signs, the WEBSITE, published content, computer programs, and content contained or related to the WEBSITE and the associated technology.
The content of the WEBSITE, including text, images, photographs, graphics, and source code, is protected under general law, national, community, and international legislation on the protection of Industrial and Intellectual Property Rights, Copyright, and Related Rights.
The content of the WEBSITE may not be used, reproduced, copied, transformed, or transmitted in any way without the prior, written, and explicit authorization of Maudlin Merchandise. Any unauthorized use, reproduction, copying, transformation, or transmission that violates the rights of Industrial and Intellectual Property Rights, Copyright, and Related Rights of Maudlin Merchandise and related entities or third parties will incur civil and criminal liability for the violator.
LIMITATION OF LIABILITY
Maudlin Merchandise shall not be liable, under any circumstances, for the content, operation, or other terms contained in other websites that may be accessed through the WEBSITE, nor for the content, services, or products offered through them. The hyperlinks contained in the WEBSITE may redirect to third-party websites. Maudlin Merchandise includes them to facilitate the USER's navigation, but in no case does it assume responsibility for the content, information, or services that may appear on those sites, which will be solely for informative purposes and in no way imply any relationship between said third party and Maudlin Merchandise and/or the USER.
Maudlin Merchandise exercises the utmost diligence in implementing security measures. However, it assumes no responsibility for the custody and proper use of passwords to access the WEBSITE, which are the sole responsibility of the USER, as well as for acts organized and/or orchestrated by third parties that, for illicit purposes, violate the security measures implemented by Maudlin Merchandise.
Maudlin Merchandise assumes no responsibility for the ownership of the photographic content provided by the USER, as well as for the personal data and images contained in said content, which are the sole responsibility of the USER.
I) ORDER MANAGEMENT, PRICE, AND PAYMENT
The CUSTOMER will place an order through the WEBSITE by selecting the desired product and quantity and clicking the "add to cart" option during the ordering process. After finalizing the product selection and quantity in the shopping cart, the CUSTOMER should click the "continue" option.
II) INFORMATION ON PRODUCTS AND PRICES
Maudlin Merchandise takes into account the information regarding the essential characteristics of the products through technical descriptions provided by its suppliers, photographs, and videos illustrating the marketed products, in strict compliance with the highest market standards.
The prices indicated on the WEBSITE are expressed in Euros, and the price of the product is itemized, including applicable taxes (VAT).
Maudlin Merchandise reserves the right to change the prices of the products marketed on the WEBSITE at any time. Any change in the price of the products will not affect completed purchases made by the CUSTOMER, i.e., purchases for which payment has been made by the CUSTOMER and confirmed by Maudlin Merchandise. Maudlin Merchandise undertakes to apply the rates and prices indicated at the time of the purchase order. In the event of a computer, manual, technical, or any other origin error occurring that causes a substantial and unforeseen change by Maudlin Merchandise in the retail price, making it exorbitant or manifestly derisory, the purchase order will be considered invalid and canceled.
The CUSTOMER must verify the information presented regarding the placed order and then select the payment method provided on the WEBSITE.
The CUSTOMER will make the payment using the means provided by Maudlin Merchandise on the WEBSITE.
Maudlin Merchandise does not have access to the banking data associated with the payment methods, and it does not know or record this data during the payment process.
After completing the purchase process, the CUSTOMER will receive a confirmation email at the email address provided in the registration form or during the payment process.
The products ordered through the Maudlin Merchandise WEBSITE will only be shipped to the CUSTOMER after confirmation of full payment for the purchase.
For any information regarding the contracted products and/or services, the CUSTOMER can contact Maudlin Merchandise by email. In any case, the "Order ID" assigned and indicated in the confirmation email must be mentioned.
Likewise, the CUSTOMER can check the status of their order at any time by accessing "their account."
In the purchase of products marketed on the WEBSITE, possible programming errors or defects in the computer system (machine) are excepted, in accordance with Articles 32 and 33, paragraph 2, letters a) and b) of Decree-Law 7/2004 of January 7, in force at any time.
III) SHIPPING COSTS AND PRODUCT DELIVERY
The shipping costs of the order will be assumed by the CUSTOMER, in addition to the total value of the selected products, and will be included in the total price indicated by Maudlin Merchandise during the purchase process. The CUSTOMER will be informed of these charges before confirming their order and completing the purchase process.
Maudlin Merchandise will inform the CUSTOMER of the delivery times of the order during the purchase process and, if applicable, the logistics operator responsible for delivering the order.
It is the recipient's responsibility to check the order at the time of delivery and immediately make any justified claims.
All products purchased by the CUSTOMER on the Maudlin Merchandise WEBSITE will be delivered in secure packaging. Therefore, if any external damage is detected on the packaging at the time of delivery, the CUSTOMER must report this defect to the carrier at that moment, making reference to the damage in the delivery document. The CUSTOMER should also contact Maudlin Merchandise's Customer Support Line. The CUSTOMER declares and acknowledges that a delivery receipt without reference to the existence of damages implies that the product was delivered in perfect condition. However, if any damage is found after opening the packaging, the CUSTOMER has 24 (twenty-four) hours after receiving the order to contact Maudlin Merchandise's Customer Support Line (+351 234 048 769) and report the incident.
The logistics management of the CUSTOMER's orders is the responsibility of the companies contracted by Maudlin Merchandise or, if applicable, the product supplier. Therefore, Maudlin Merchandise assumes no responsibility for non-compliance with the obligations described in this clause due to actions or omissions by the logistics operator or supplier.
Maudlin Merchandise will make its best efforts to ensure that the products purchased by the USER are delivered on time. However, delivery dates are not guaranteed, and the delivery time may vary for various reasons.
If Maudlin Merchandise foresees that, for some reason, it will not be able to meet the delivery deadline for a particular order, it will inform the CUSTOMER by email or phone as soon as possible.
In case a specific product is not available for delivery to the CUSTOMER or Maudlin Merchandise foresees that the delivery time will be significantly extended, Maudlin Merchandise will inform the CUSTOMER as soon as possible. In these situations, the CUSTOMER may choose to request a refund of the payments made, including delivery costs, or order another product sold on the WEBSITE, using the credit from the previous unfulfilled order.
Maudlin Merchandise will not assume any responsibility when the product delivery does not occur due to inaccurate or false data provided by the CUSTOMER, as well as when the delivery cannot be made due to reasons beyond Maudlin Merchandise's control.
IV) CUSTOMER'S RIGHT OF CONTRACT CANCELLATION
The CUSTOMER has the right to cancel the purchase contract of products concluded with Maudlin Merchandise within 14 (fourteen) consecutive days, without the need to indicate any reason.
The deadline for exercising the right of contract cancellation expires at the end of the 14th (fourteenth) consecutive day following the day on which the CUSTOMER, or a third party indicated by the CUSTOMER, other than the carrier, acquires physical possession of the product or the last product in the case of multiple goods ordered in a single order and delivered separately.
In order to exercise their right of contract cancellation, the CUSTOMER must notify Maudlin Merchandise through the email address firstname.lastname@example.org of their decision to cancel the contract by means of an unequivocal statement of cancellation. If desired, the CUSTOMER can fill out and electronically submit the model cancellation form provided by Maudlin Merchandise or any other unequivocal statement of cancellation.
To meet the deadline for contract cancellation, it is sufficient that the CUSTOMER's communication regarding the exercise of the right of contract cancellation is sent before the end of the specified cancellation period.
- Conditions for Product Return in Case of Contract Cancellation:
In the event of exercising the right of contract cancellation for the contract concluded with Maudlin Merchandise, the CUSTOMER agrees to return the product(s) in perfect condition, without signs of misuse, dirt, or damage, and without signs of excessive handling beyond what is normally accepted in a commercial establishment. The product(s) should also be returned complete, with all its components and accessories, and in the original packaging.
The return of the product(s) must be made by the end of the 14th (fourteenth) consecutive day counted from the day of delivery, to the address indicated by Maudlin Merchandise in the instructions sent to the CUSTOMER. Similarly, the packaging should be fully identified and intact so that the sender's identification can be confirmed.
If the CUSTOMER does not comply with the previously established conditions, Maudlin Merchandise reserves the right not to accept the contract cancellation and the return of the product(s), and consequently, not to refund the CUSTOMER for the payments made.
For individual customers, there will be no cost associated with the return, and the total value of the returned items will be refunded, excluding shipping costs.
For business customers, a fee of 10% of the value of the returned items will be charged. The remaining value, excluding shipping costs, will be refunded to the customer.
- Effects of contract resolution:
In the event of contract resolution with Maudlin Merchandise, the company will reimburse the CUSTOMER for the payments made, excluding delivery costs, without undue delay, and in any case, no later than 14 (fourteen) days from the date on which Maudlin Merchandise becomes aware of the decision to resolve the contract.
Maudlin Merchandise will refund the total value of the returned items to individual customers, excluding delivery costs.
Maudlin Merchandise will charge a 10% fee on the returned items for business customers, excluding delivery costs.
Maudlin Merchandise will make refunds using the same payment method used by the CUSTOMER in the initial transaction unless otherwise agreed by the CUSTOMER. In any case, the CUSTOMER will not incur any costs as a result of such reimbursement.
In the case of product return, the refund of the purchase amount will be made by Maudlin Merchandise after validating compliance with the return conditions described above and below.
The CUSTOMER is responsible for all expenses related to or arising from the return of the product and must ensure safe shipping with the necessary guarantees for the returned product to be delivered to Maudlin Merchandise in perfect condition.
CUSTOMER SUPPORT, COMPLAINTS, AND AFTER-SALES ASSISTANCE
Any complaints regarding products sold on the WEBSITE or issues related to after-sales assistance should be sent to Maudlin Merchandise via the email address email@example.com. The complaints will be duly analyzed by Maudlin Merchandise and responded to in due course.
The same contact methods can be used by the USER for any questions related to Customer Support, including help and suggestions.
APPLICABLE LAW AND JURISDICTION
These Terms and Conditions are governed and interpreted in accordance with Portuguese law. Portuguese courts have jurisdiction to settle any conflicts arising from the interpretation and application of these Terms and Conditions for the use of the WEBSITE.